Create takes a hash of values and creates a row in the database:

  int(11) 'EffectiveId'.
  int(11) 'Queue'.
  varchar(16) 'Type'.
  int(11) 'IssueStatement'.
  int(11) 'Resolution'.
  int(11) 'Owner'.
  varchar(200) 'Subject' defaults to '[no subject]'.
  int(11) 'InitialPriority'.
  int(11) 'FinalPriority'.
  int(11) 'Priority'.
  int(11) 'TimeEstimated'.
  int(11) 'TimeWorked'.
  varchar(10) 'Status'.
  int(11) 'TimeLeft'.
  datetime 'Told'.
  datetime 'Starts'.
  datetime 'Started'.
  datetime 'Due'.
  datetime 'Resolved'.
  smallint(6) 'Disabled'.

Returns the current value of id. (In the database, id is stored as int(11).)

Set EffectiveId to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, EffectiveId will be stored as a int(11).)

Set Queue to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Queue will be stored as a int(11).)

Returns the Queue Object which has the id returned by Queue

Set Type to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Type will be stored as a varchar(16).)

Set IssueStatement to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, IssueStatement will be stored as a int(11).)

Set Resolution to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Resolution will be stored as a int(11).)

Set Owner to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Owner will be stored as a int(11).)

Set Subject to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Subject will be stored as a varchar(200).)

Set InitialPriority to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, InitialPriority will be stored as a int(11).)

Set FinalPriority to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, FinalPriority will be stored as a int(11).)

Set Priority to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Priority will be stored as a int(11).)

Set TimeEstimated to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, TimeEstimated will be stored as a int(11).)

Set TimeWorked to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, TimeWorked will be stored as a int(11).)

Set Status to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Status will be stored as a varchar(10).)

Set TimeLeft to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, TimeLeft will be stored as a int(11).)

Set Told to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Told will be stored as a datetime.)

Set Starts to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Starts will be stored as a datetime.)

Set Started to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Started will be stored as a datetime.)

Set Due to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Due will be stored as a datetime.)

Set Resolved to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Resolved will be stored as a datetime.)

Returns the current value of LastUpdatedBy. (In the database, LastUpdatedBy is stored as int(11).)

Returns the current value of LastUpdated. (In the database, LastUpdated is stored as datetime.)

Returns the current value of Creator. (In the database, Creator is stored as int(11).)

Returns the current value of Created. (In the database, Created is stored as datetime.)

Set Disabled to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Disabled will be stored as a smallint(6).)

SEE ALSO

This class allows "overlay" methods to be placed into the following files _Overlay is for a System overlay by the original author, _Vendor is for 3rd-party vendor add-ons, while _Local is for site-local customizations.

These overlay files can contain new subs or subs to replace existing subs in this module.

If you'll be working with perl 5.6.0 or greater, each of these files should begin with the line

   no warnings qw(redefine);

so that perl does not kick and scream when you redefine a subroutine or variable in your overlay.

RT::Ticket_Overlay, RT::Ticket_Vendor, RT::Ticket_Local